Terms, Cancellation & Privacy

Last updated: 22 September 2026

Who you're working with

Mitchell Health and Performance Inc. is a coaching business run by Tim Mitchell, based in Vancouver, British Columbia. These terms apply to the online coaching and programming services sold through mitchellhp.ca.

What you're buying

Online coaching and programming are month-to-month subscriptions. Your plan renews automatically each month on the date you first subscribed and is billed in Canadian dollars through Stripe. What's included in each plan is set out on the Services page.

Your programming is written for you based on the intake and health screening you complete when you join. Keeping that information accurate is your responsibility, and you agree to tell me promptly if something changes that affects how you should train — an injury, a new diagnosis, a change in medication, a pregnancy, or anything similar.

Cancelling

You can cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for, so you keep your programming and support until then. There are no partial refunds for unused time in a month that has already been billed.

To cancel, use the billing link in any of your Stripe receipts, or email tim@mitchellhp.ca.

Pausing

If you need to pause for travel, injury or an off-season, email me and we'll arrange it. Pauses are handled case by case and need to be requested before your next billing date.

Missed payments

If a payment fails, Stripe will retry it automatically over the following three weeks and email you to update your card. If every retry fails, the subscription is cancelled and coaching stops until you re-subscribe.

Health, risk, and the limits of what I do

Exercise carries an inherent risk of injury. By purchasing coaching you confirm that you are taking part voluntarily and that you have completed the health screening (PAR-Q) honestly and in full.

I am a personal trainer and coach, not a physician. Nothing I provide is medical advice, diagnosis or treatment, and it is not a substitute for care from a qualified healthcare provider. If you flagged anything on the health screening, or you have a known medical condition, get clearance from your doctor before starting. Stop training and seek medical attention if you experience chest pain, dizziness, shortness of breath, or any symptom that concerns you.

Where nutrition guidance is included in your plan, it is general healthy-eating and performance guidance. It is not medical nutrition therapy and is not intended to treat any medical condition.

Your programming

Programs, written materials and videos I provide are for your personal use. Please don't share, resell or redistribute them.

Your information and privacy

The intake and health screening information you provide is used for one purpose: designing and adjusting your programming. It is held in the tools I use to run the business — Squarespace for forms, Google Workspace for storing intake responses, Zapier for moving them between these tools, TrueCoach for program delivery, and Stripe for billing — and is never sold or shared with anyone else.

Payment details are handled entirely by Stripe. I never see or store your full card number.

You can ask me at any time to show you what information I hold about you, correct it, or delete it. Email tim@mitchellhp.ca.

Changes to these terms

If these terms change, the updated version will be posted here with a new date. Continuing your subscription after a change means you accept the updated terms.

Questions

Email tim@mitchellhp.ca.